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We are Hiring - Customer Care Collections Associate

1.00 to 5.00 Years   Chennai   14 Nov, 2022
NTT Global Delivery Services Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    In these roles you will be responsible for:
    • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
    • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
    • Analyzing medical insurance claims for quality assurance
    • Resolving moderately routine questions following pre-established guidelines
    • Performing routine research on customer inquiries.
    • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
    • Identify the outstanding claims with payers through the reports from clients
    • Place calls with payers with regard to outstanding claims
    • Document the details of the calls made to payers in DBPMS and the client software
    • Coordinate with the team leader in following the processes
    Requirements for this role include:
    • Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
    • University degree or equivalent that required 3+ years of formal studies of the English language.
    • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
    • 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
    • 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
    Preferences: -
    • Ability to communicate (oral/written) effectively to exchange information with our client .
    • *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement.
    • *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
    Job Segment: Quality Assurance, Technology ,

Keyskills :
new hiresbusiness rulesinsurance claimsmedical insuranceservice standardscustomer satisfactionfactclaimswindows

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