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We are Hiring - Zonal Operations Head - Logistics/Transportation

10.00 to 15.00 Years   Chennai   27 Mar, 2023
USS
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

    Drive and implement the strategy set for the CPR division to ensure Best-in-Class warehousing / transportation services are in place as Customer satisfaction being one of the primary goals of long-term business objectives. Key Responsibilities : Operations : - Drive zonal operations through the KPIs defined for both outbound and inbound operations- Govern relationships/agreements with external partners/vendors to ensure operations are fully integrated; facilitate continuous improvement through KPIs defined to measure performance- Liaise and coordinate between different divisions necessary to perform operational duties and aid business development- Keep a track of Planned v/s Actual on operational metrics, carry out conduction of appropriate capacity planning of warehouse space- Ensure compliance to health and safety policies, standards and procedures, including appropriate training of staff at all levels- Govern centralised transportation operations that acts as a service provider to all business/operations, drive cost efficiencies in transport planning operations ensuring optimum utilization of vehicles- Support Business Head in setting up an operationalization of new warehousing facility, ensure proper deployment of workforce- Administer risk management programs to ensure continuity of supply in emergency scenarios- Ensure appropriate process controls and documentation are in place for all warehouse activities, address non-compliance through corrective actions- Drive process excellence through operational efficiency and productivity with the use of best-in-class technology- Oversee smooth flow of receivables and ensure outstanding collection is within the agreed credit period with all customers Customer Management : - Develop and maintain key customer relationships to ensure business continuity- Ensure implementation/execution of operational services is in line with customer expectations and needs- Leverage statistical data on utilization, growth and profitability of the assigned regional and strategic accounts- Identify potential business opportunities with existing/new accounts, provide team with guidance & support to expand coverage People Management : - Design and implement staffing strategies to ensure work force is flexible and can respond to variations in workflow- Prepare team development and succession plan for all levels in their reporting structure- Monitor key parameters on productivity, attrition rates and make necessary improvements- Drive capability building/ upskilling of employees in the division, ensure latest and required training programs are conducted and attended by the team KPI Key Performance Indicators : Business Results : - Encirclement Gross Margin- PBT- Safety and security score Operational Excellence : - Digitization _ Index > 80%- CSAT- SLA Achievement- Debit Note Recovery Leadership Development : - Operations Training Program Qualification : Masters degree in any field, good experience in supply chain industry Experience : - Strong understanding of business and commercial transactions- Dealing with mid and large complex accounts across assigned geographies- Well-rounded interpersonal skills and negotiation skills with the ability to communicate in a clear, concise, and cogent manner- Quick thinking, with the ability to interface effectively with internal and external senior management, solving problems on a real-time basis- Ability to manage multiple workloads and projects simultaneously Comfortable in dealing with ambiguities.- Confidence to make recommendations for business development, process improvement,

Keyskills :
senior managementdebit notekey performance indicatorssupply chain

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