Customer Service Representative

Job Description

• Managing a customer portfolio (for customer managed by Souriau India Sales Team): being the primary interface on a day-to-day basis with inbound customer requests, redirecting as required with those customers:
• for processing of RFQ s & submission of quotes through customer e-procurement portals for Government customers & other customers quotes and orders, after sales activities (specific payments, customer returns)
• for products manufactured from the different ITD plants (mainly India and Europe)
• following Eaton, global ITD Sales processes and local Souriau India applicable processes (compliance, handling customer return,)
• With the aim of delivering extraordinary customer experience across every interaction in a fast paced, structured, customer care environment

QualificationsRequirement:

• Engineering Diploma or Bachelor s degree
• Minimum 3 to 5 years of experience in a comparable industrial Customer Service / Sales environment
• Collaborating with sales team and key operations interfaces (Supply Chain, Pricing, Quality, Compliance, Accounting ,.) :
• locally with Souriau India plant as well as
• globally (Europe, APAC and Americas ITD plants)
• Quote, Order and Delivery Solution/Operations
• Process RFQ s & submission of quotes through customer e-procurement portals for Government customers & request for quotations (customer quote, review, entering in ERP and sending to customer) and proactively perform quote follow up
• Processing of purchase orders (customer order review, entering in ERP) and sending order acknowledgements to customer
• Updating customer regularly on the order backlog status
• Managing order change request from customer
• Interact with logistics team for the information of customer shipping instructions and provide shipping documents to customer
• Carry out contract reviews on quotes & orders
• After sales services
• Follow up specific payments and invoicing activities (agreement of letter of credit , .) etc.
• In the case of quality complaints, preparation of RMA/ replacement orders and interact with quality department at factory for repair/replacements
• Good English writing & speaking to communicate with key interfaces Ability to communicate / negotiate with customers
• Excellent interpersonal skills & excellent telephone etiquette

,

• Managing a customer portfolio (for customer managed by Souriau India Sales Team): being the primary interface on a day-to-day basis with inbound customer requests, redirecting as required with those customers:
• for processing of RFQ s & submission of quotes through customer e-procurement portals for Government customers & other customers quotes and orders, after sales activities (specific payments, customer returns)
• for products manufactured from the different ITD plants (mainly India and Europe)
• following Eaton, global ITD Sales processes and local Souriau India applicable processes (compliance, handling customer return,)
• With the aim of delivering extraordinary customer experience across every interaction in a fast paced, structured, customer care environment

QualificationsRequirement:

• Engineering Diploma or Bachelor s degree
• Minimum 3 to 5 years of experience in a comparable industrial Customer Service / Sales environment
• Collaborating with sales team and key operations interfaces (Supply Chain, Pricing, Quality, Compliance, Accounting ,.) :
• locally with Souriau India plant as well as
• globally (Europe, APAC and Americas ITD plants)
• Quote, Order and Delivery Solution/Operations
• Process RFQ s & submission of quotes through customer e-procurement portals for Government customers & request for quotations (customer quote, review, entering in ERP and sending to customer) and proactively perform quote follow up
• Processing of purchase orders (customer order review, entering in ERP) and sending order acknowledgements to customer
• Updating customer regularly on the order backlog status
• Managing order change request from customer
• Interact with logistics team for the information of customer shipping instructions and provide shipping documents to customer
• Carry out contract reviews on quotes & orders
• After sales services
• Follow up specific payments and invoicing activities (agreement of letter of credit , .) etc.
• In the case of quality complaints, preparation of RMA/ replacement orders and interact with quality department at factory for repair/replacements
• Good English writing & speaking to communicate with key interfaces Ability to communicate / negotiate with customers
• Excellent interpersonal skills & excellent telephone etiquette

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Keyskills :
accountssalessales serviceshuman rightsbillingenglish writingboard of directorspurchase orderscustomer servicecustomer relationscustomer carepower management