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Branch Relationship Manager

7.00 to 8.00 Years   Delhi   04 Apr, 2023
ALPHA ONE MANAGEMENT SERVICES
Job LocationDelhi
EducationNot Mentioned
SalaryRs 8 - 9 Lakh/Yr
IndustryIT - Software
Functional AreaPublic Relations (PR)
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings of the day!We are Hiring forBranch Relationship ManagerJOB SUMMARYIs responsible for managing, developing & supervising the team with a key focus on Service to sales through relationshipmanagement, sales productivity-per-executive, thereby achieving sales & service targets.KEY RESPONSIBILITIES:Identify, interview and select sales executives withsupport from HR.To meet the following productivity measures for theunit: Premium per executive, case rate, persistency,retention and a high % of executives exceedingplanned productivity standardsExceed revenue targetsUndertake joint field work with executives andobserve/demonstrate successful selling skillsConduct Fortnightly performance review (PRP) withexecutivesHelp executives use the GOLD system for maximizingbusiness from a given target marketSupervise daily activity plan of all executives to ensurethat these are being fulfilled as per the desired levelsEnsure that all executives under supervision perform100% as per the companys rules and regulations wrt.Need based selling, Compliance and Customer serviceEffectively manage, track and convert leads providedby the in-house telemarketing unit.Engage with customers to provide quick response tocustomer queries, provide customer service.Assist in Direct customer service policyholderscomplaint resolution.Ensure retention of in his allocated book of relations.Educate team/ prospects about MNYL products vis--vis products of competition to enable them in takingappropriate decisionsMEASURES OF SUCCESS: Target Achievements (Adj. AFYP, NOP, % Penetration in assigned book of relations of team & Product Mix) Team G3 standard productivity (mainly case rate, case size & Collections) and % of executives consistently achieving G3 standards. Retention of Team Persistency of Portfolio Process Compliance Timeliness & accuracy of reports % Collection (Plan Vs Actual) Complaint Resolution /Customer satisfaction Self Development: Induction/Certifications/Trainings/CompletiRegards,HR Team

Keyskills :
salesrelationshipmanagement

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