Customer Service Manager

5.00 to 10.00 Years Delhi 29 Sep, 2023

Job Location	Delhi
Education	Not Mentioned
Salary	Rs 2.5 - 5 Lakh/Yr
Industry	Others
Functional Area	Customer Service (Domestic)Customer Service (International)
EmploymentType	Full-time

Job Description

Get member connected
Get feedback from clients
Open preference of clients
Source business opportunity to expand business
Renewal target of 80% to be maintained
Profile enhancement on every profile
Coaching to team and constant audit of team
Maintain sla of 90%
Maintain quality score of 90%
Improving call quality
Have a wow experience culture with clients
Manage cs team and sla
Handling escalation
Maintain zero escalation
Train team on process
Hire team members as per business needs
Should have experience in customer life cycle ,challenges in customer service, retention strategies

Honesty
Good communication written and oral punjabi and English
Negotiation Skills
Empathy
Email writing skills
Retention skills
Client centric behavior
Active listening skills
Customer happiness centric
Creative skills
Coaching skills
Client loyalty skills
Detail oriented
Solution focused

Good in Punjabi, English, Hindi and/or multiple languages

Keyskills :
blended processinternational call centerinternational bpovoice processcall centre voicecustomer servicecustomer supportcommunication skills

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Customer Service Manager

Job Description

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