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Technical Support Analyst

1.00 to 3.00 Years   Delhi   10 Oct, 2023
Cocentrus Hiring For MNC
Job LocationDelhi
EducationNot Mentioned
SalaryRs 3.5 - 4.5 Lakh/Yr
IndustryKPO / Analytics
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Hiring forTechnical Support Analyst.profile forDelhi location. Please find the job responsibilityas below:-Job Title :Technical Support AnalystExperience :1YearsSalary Budget :Up to4.50 LPALocation :DelhiWorking Days : Monday To FridayShift Timings :24x7Key Roles andResponsibilities:-
    • Provide 24x7x365 customer support of our domain name registries and managed DNS customers.
    • Prompt resolution of application/system problems including determining root cause of problem through to appropriate solution.
    • Keeping customers apprised of work effort being conducted to resolve their issues within our service level agreements.
    • Regular monitoring and follow up of trouble tickets.
    • Actively contribute to a growing knowledge base that improves the effectiveness of the team and the information available to our customers (wiki)
    • Consulting with appropriate members of the IT and/or Development team in order to resolve customer issues.
    • Escalate to Team Leaders and/or Customer Support Manager when appropriate.
    • Prepare customer and management reports as required.
    • Represent and provide input from Technical Support in projects as assigned.
    • Perform miscellaneous job-related duties as assigned
    InterpersonalRequired Skills:-
    • Exceptional Customer Service Skills (verbal & written)
    • Self motivated and enthusiastic team player who possesses exceptional organizational and interpersonal skills.
    • A Positive outlook motivates others to do their best in all situations.
    • Ability to take ownership and follow through to appropriate resolution
    • Exceptional analytical skills
    • Ability to deal effectively with constant change and conflicting priorities
    • Demonstrated ability to take initiative and prioritizing tasks
    • Independent, thorough and efficient.
    Knowledge and Skill Requirements
    • University degree or college diploma in Computer Science, Telecommunications, Engineering or equivalent work experience.
    • At least 1 years experience in Technical/Customer Support in a 24x7x365 mission critical environment.
    • Demonstrated ability to research and resolve problems using a variety of resources and tools.
    • Experience working in a windows based environment and knowledge of related applications
    • Practical experience using Solaris/Linux/HP UX an asset
    • Excellent understanding of internet based applications
    • Excellent knowledge of domain name services (DNS)
    • Experience in working with ticketing systems and knowledge bases
    • Experience in providing support within a UNIX /Linux based environment an asset.
    • Experience with the following would be an asset:
    • TCP/IP
    • SSL
    • EPP Protocol
    • SQL, PostgreSQL
    • Java Applications
    Please Note:-Share your updated CV on my Mail id:- hidden_emailThanksAnjali (HR Team Cocentrus)hidden_mobile

Keyskills :
dhcp serverlinuxdnsdhcpunixtechnical supportdns server

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