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Guest Relation Officer

3.00 to 8.00 Years   Ernakulam   18 Jun, 2023
AMERICAN ENGINEERING CONSULTANCY SERVICES LLP
Job LocationErnakulam
EducationNot Mentioned
SalaryRs 2.5 - 6 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaOperations Management / Process AnalysisFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    Job descriptionLoyalty Officer is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience He/she is involved in all aspects of Elite members journey: from pre-arrival and arrival experience all the way to the follow up via post-stay feedback received through GXP and CEC He/she partners with other members of the Loyalty department team to make certain that there is an effective communication and delivery of Elite benefits program to all members Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Keyskills :
front office managementguest servicehotel managementguest relationscustomer satisfactioncritical thinkinginterpersonal skillstime management

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