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Customer Service Executive

1.00 to 6.00 Years   Faridabad   04 May, 2023
Wami Outsourcing Services (OPC) Pvt Ltd
Job LocationFaridabad
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryManufacturing
Functional AreaCustomer Care ExecutiveCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Dear Jobseekers,We are hiring Customer Support Executive. Please go through the job description given below.Experience-: Min 1 YearsQualification-: GraduateLocation-: FaridabadSalary-:Up to 25 K (Negotiable)Job Description-:
    • Handle customer inquiries via email, chat or phone call, giving prompt answers to customers questions.
    • Resolving Customers complaints and queries.
    • Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
    • Adhere to SLA deadlines in resolving customer complaints quickly and effectively.
    • Collaborate with internal team such as the product and payments team for faster resolutions.
    • Maintaining records of each phone call for future reference.
    • Following up with customers for any further information.
    • Taking feedbacks from the customers.
    • Maintaining a healthy relationship with the customer.
    • Adhering to the companys rules and regulations.
    • Should be able to work with online platforms.
    Skills required: -
    • Good communication skills
    • Fluent Hindi and English
    • Attention to details.
    • Self-motivation
    • Desire to grow with the company
    • Knowledge of Shopify tech backend (Optional)
    • Should have Advance excel skills (mandatory)
    • Should be able to draft and reply on emails.(mandatory)
    Interested candidate can send their resume on below details.Email Id-:nandinisamithr@gmail.com Note-: Please write in email subject line Customer Support Executive.For more detail visit our Facebook page-: https://www.facebook.com/samithrconsulting/Thanks & RegardsNandini Hr Recuirtment PartnerMob:hidden_mobile Mail id:hidden_email Website-: www.samithr.com

Keyskills :
customer supportbpo voicecustomer care

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