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Customer Service Specialist

5.00 to 0.00 Years   Ghaziabad   12 Mar, 2024
FOXSKY
Job LocationGhaziabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    #Foxsky looking for an experienced Customer Service Specialist to provide excellent customer service and promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.Job Responsibilities- Improve customer service experience, create engaged customers, and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused toward that mission Develop service procedures, policies, and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of the industrys developments and apply best practices to areas of. improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to prioritiesRequirements Skills - Proven working experience as a Customer Service Manager. Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases, and tools Awareness of the industrys latest technology trends and applications Ability to think strategically and lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientationJob Types: Full-time, Regular / PermanentSalary: 20,000.00 - 30,000.00 per monthSchedule:Day shiftExperience:Total work: Min.5 years (Required)Work Location- Sahibabad, Ghaziabad,Note -Immediate Joiner will be considerable only ,

Keyskills :
Database ManagementStrategic ThinkingCommunication SkillsTroubleshootingCustomer Service OrientationCustomer Service ManagerCustomer Service SupportManagement MethodsEnglish ProficiencyCustomer Service SoftwareClientFacing Skills

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