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FieldAssist - Senior Manager - Customer Success

4.00 to 7.00 Years   Gurugram, Mumbai City   20 Jul, 2022
FieldAssist
Job LocationGurugram, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.Responsibilities :1. Partnering with Sales team and execute effective product demonstrations, emphasizing product features and benefits with a focus on the value of the solution2. Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business3. Ensure customer success by driving adoption, managing customer relationships, conducting business reviews and sharing best practices4. Serve as the primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution5. Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.6. Be responsible for billing, upselling and renewals, and increase the revenue per customer.7. Help drive customer references and case studies and produce reports and presentations to explain insights and results to marketing professionals.8. Provide quantitative/qualitative analysis to the product team on how FA can better serve our customers.Who were looking for :1. At least 4 years relevant work experience in a customer-facing role (customer success or account management).2. Previous experience collaborating with different internal functions within a fast-growingSaaS company; operating at the intersection of product, sales, and delivery3. Experience in CRM/ERP (e.g. Salesforce, Pipedrive) or B2B Enterprise level software4. Familiarity with Supply Chain data and workflow experience preferred5. Strong sense of customer empathy and customer-centrism6. Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms7. Proficient in Microsoft Office Suite specifically Excel and PowerPointAbout FieldAssist :Founded in 2014, FieldAssist is a new-age SaaS company with its headquarters in Gurgaon and an employee strength of 100+. Over the past 6 years, we have helped FMCG industries in digitizing their field sales and distribution processes. We are creating a paradigm shift in the way field sales work with our all-in-one salesforce automation application. We have a trusted clientele of 450+ brands across India including Bisleri, Jockey, Everest Spices, EurekaForbes, etc.We imbibe the culture of integrity, trust, empathy, collaboration, and freedom to take risks. If growth and innovation is on your mind, FA is the right place for you.,

Keyskills :
financesalesltdmisaccountancyfield salessupply chaincase studiesweb technologiesmicrosoft office

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