Finance Business Management Analyst-Order to Cash Processing

Job Description

Skill required: Order to Cash Processing - Order Management Designation: Management Level - Analyst Job Location: Gurugram Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Management of Nutricia at Home inbox and inboxes relevant to Homecare as requiredMaintenance and organisation of Homecare paper and electronic filesClerical and administrative support for Homecare teamCommunication & Team RelationshipsTimely management and responses to external and internal requests and enquiriesManagement of Nutricia at Home InboxResponse and timely follow-up on any customer enquiries received through the Nutricia at Home inboxDelegation of e-mails and welcome calls (to assist new patients joining the Nutricia at Home program) to appropriate Homecare team membersProcessing of purchase orders for Homecare patients as required.Coordination with sales and nursing teams in providing customer care to Nutricia at Home patients as required.Maintenance and Organisation of Homecare FilesRevision and maintenance of Homecare information sheets to ensure data used on every e- mail or phone order is current and in line with tender and contract requirements. Creation of new Salesforce and SAP accounts for newly registered patientsRevision of Salesforce and SAP accounts as required includes updating of registrations/regimens on individual accounts when needed.Clerical and Administrative Support for Homecare TeamUndertaking of general office duties such as allocation of post, faxes and e-mails. Monitoring stocks of office supplies required by Homecare team e.g. stationeryAccurate and timely responses to team queries relating to Homecare files and/or registration/regimen changes.Communication & Team RelationshipsUphold and continually develop positive relationships by fostering open communication with customers, staff and colleagues.Demonstrated experience in providing clerical or administrative support preferably in a customer service environmentAbility to work as part of a cohesive team as well as individuallyDemonstrated ability to handle sensitive and confidential information What are we looking for Ability to perform under pressureAbility to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesPlay an active role in team activities and team meetings to achieve organizational objectives.Keep TL/s informed of current and potential issues and trendsRequired Personal AttributesStrong organisation/prioritisation skills and attention to detailStrong computer skills and ability to learn all programs relevant to roleExcellent communication skills written and verbalAbility to work in a team environmentAbility to handle simultaneous projects; work independently and efficientlyAbility to handle sensitive and confidential informationExperience from a customer service/call centre environmentERP systems experience ideally Salesforce and SAPProficient in Excel and WordCommunication demonstrated ability to employ verbal and written communication skills Proven ability to work under pressureStrong work ethicExcellent planning and organizational skills Demonstrates a strong drive to grow oneself and others Proactive approach and taking initiative when problem solvingMandatory:Demonstrated capability to provide an exceptional customer care experience in a service environmentDemonstrated experience in delivering conflict skills and resolution Ability to work as part of a cohesive team as well as individuallyAbility to deal sensitively with customers demands in a fast-paced environment which juggling a variety of tasksDesirable:Background in health or science (preferably experience in health industry)Experience in a customer service/call centre environmentSpecialist KnowledgeERP systems experience ideally SAP and MagentoProficient in Excel and WordSalesforce experience preferableBachelor degree preferred in related area (Commerce, HR, Supply Chain, etc) 2-3 years experience in Customer Service Role or Team lead role in a related function. Experience dealing patients and carers in a related medical or pharmaceutical field. (preferred) Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shiftsSpecialist Knowledge SAP Magento Ring Central Salesforce Microsoft Office Suite esp word & excel Required Personal Attributes:-Autonomous & Independent worker Excellent Communication Skills High attention to detail Continuous improvement mindset Empathetic and Caring to customers manage the full order to cash cycle resolve customer queries promptly and accurately Manage allocations of orders in times of short supply and where otherwise required to ensure alignment with business priority and customer requirementsMonitoring the end-to-end order to cash processes via the on-line channels to ensure 100% order release and daily delivery execution (i.e Nutricia Store, E-Bay, Catch (via Channel Advisor).Manage the setup of new staff accountsManage the setup of Multiple Birth accounts in line with the regulations required for documentationLiase with DHL on open orders / held deliveries to advise DHL of action required and subsequently communicate any changes required to the customer (ie. Cancellations, change of flavour, etc) Arrange refund request as necessary due to cancelled ordersMonitor IDOC complianceSupport KPI s and Customer service deliverables Provide a high level of care and empathy when dealing with customersProvide timely feedback on queries and ensure customer is informed of order status or delays as needed. Ensure efficient handling of phone calls, live chat and email communication. Continually develop and implement best practice Customer Experience protocols. Engage with customers to ensure order and delivery requirements are met and seek out improvements to deliver exceptional service. Ensure all contact with customers is in line with the company MAIF agreement for IFFO products. Manage Work collaboratively with other team members and assist the recruitment process for new team memberswith . Manage induction and training for new team membersand develop the customer service team to build capability. in line with 100,000 talents objectives.,

Keyskills :
order to cashproblem solvingcustomer caresupply chaincomputer skills