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Lead Associate-System Support-ITO

3.00 to 6.00 Years   Gurugram   25 Mar, 2021
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Network / System Administration
EmploymentTypeFull-time

Job Description

Lead Associate, Core Operations

  • Perform initial triage and troubleshooting of all Network and Systems related incidents and outages
  • Respond to Monitoring alerts, assess impact and take appropriate action
  • Responsible for resolving Incidents and Service Requests while following defined procedures for classification, assignment and tracking
  • Provide on-call support over weekends as the need arises
  • Practical understanding and ability to seek in ONE of the following
  1. Networking LAN, WAN, Wireless LAN and VPN:
Basic Installation of Switches, Routers and FirewallConfiguration of Switch access and trunk port, interface, VLAN, VTP, STPConfiguration of Router WAN and LAN interfaces, static routing, Telnet and SSH, Site to Site and Remote Access VPNConfiguration of Firewall trusted and un-trusted zones, NAT, IPS, application control and URL filtering VPN, ACLS user managementSolid Grasp OSI layersProblem solving knowledge of Switching, Routing and FirewallOR2.System Administration:Log in to Windows/Linux servers Direct root log in/RDP with domain & local accounts, use Putty for logging in to Linux servers or SSH to remote serversShould have extensive Knowledge about Windows and Linux Operating systems. Monitor server performance and respond to alertsHandle user access (eg. LDAP, AD)Linux and Windows basic troubleshooting (eg. CLI commands - top etc.)Exposure to Single Sign On (SSO)Familiarity with Google Admin/G Suite Admin, Salesforce, LDAP, JIRABasic understanding of private and Public Cloud Technology (eg. AWS, VMware, GCP, Oracle etc.)Qualifications we seek in youMinimum Qualifications
  • Bachelor s Degree or Level two technology experience in Networking or Systems
  • CCNA, Network+, MCSE, RHCE or equivalent Certifications
Preferred qualifications
  • Basic Level of understanding of Python, Ruby, Scripting
  • Problem solving and troubleshooting skills
  • Outstanding customer service skills
  • Keen analytical and structured approach to problem solving
  • Excellent documentation skills
,

Keyskills :
customer relationsreportingslaaccountsbasisremote accesscustomer focusstatic routingproblem solvingcustomer serviceoncall support

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