Operations Manager

6.00 to 11.00 Years Gurugram 16 Aug, 2023

Job Location	Gurugram
Education	Not Mentioned
Salary	Rs 9 - 16 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Operations Management / Process Analysis
EmploymentType	Full-time

Job Description

Hiring for Manager - Operations Eligibility Eligibility : Bachelors degree with minimum 6years & overall 10 years of relevant experience as a Assistant Manager/Operations Manager for International Voice Process may apply Package Upto- 16 Lpa Note: Candidate should have experience on 1. Budgetting (p&l) 2. Capacity planning 3. Attrition, managing weekly/monthly reports. Job Responsibilities: Manages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. Responsible to handle at least 100 150 FTEs.Sound understanding of managing business P&L, operations management with strong. people management skills and a strong believer of People Key to SucceedExpertise in setting up Operations with Vendors (for new LOBs or new geographies) and proficient in managing them. Shifts: US Location: Gurgaon Work from office

Keyskills :
team leadingteam handlingpeople management

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Operations Manager

Job Description

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