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Senior Associate - Siebel Migration Support

4.00 to 7.00 Years   Gurugram   22 Feb, 2021
Headstrong
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Senior Associate - Siebel Migration SupportWe are inviting applications for the role of SA, Siebel Migration Support In this role, you will be working with Complaint Handling and Field teams where the key responsibility will be to maintain the accuracy of the Installed base by verifying whether the serialized components are installed behind the correct System ID. He/she would be required to search the various databases or get in touch with the Field Engineers or Director of Services to get the correct information like GIB, eDHR, GLPROD. Responsibilities Working on Healthcare Service invoices with 100% Accuracy Siebel CRM 8.1

  • New Installs (USCAN DI and Ultrasound)
1. SID Create-RSDD 2. SID Update-RSDD 3. SID Update-ASDD
  • Installation SR Creation
1. IB Verification (USCAN DI and Ultrasound) 2. Asset Creation 3. SR Creation/Assignment 4. Manual IB Verification
  • Activity Queue
1. Siebel Extract
  • IB Maintenance SR
1. Siebel Extract
  • Asset Swap SR
  • IB Upgrade
Qualifications we seek in you! Minimum qualifications
  • Graduate in any stream - (B.A Preferred)
  • Basic knowledge of MS office
  • Working Knowledge of Computers
  • Excellent in written and verbal communication
  • Previous working experience in a similar kind of industry will be added advantage
  • Ensure 100% adherence to SOP s and compliance rules and regulations
  • Ability to Handle Pressure and work in a US shift environment
Preferred qualifications
  • Good Analytical skills, Customer handling and decision making
,

Keyskills :
customer relationsinsurancequalitysalesmisms officesiebel crmpostinginstall basecustomer focusanalytical skillscustomer handlingcomplaint handling

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