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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
- Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters- Act as a domain expert for Operations Department- Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations- Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles- Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.- Lead projects of improvement and track measures/processes to improve quality and productivity- Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources- Ensure that appropriate (internal/external) customer service standards are achieved and maintained.- Define customer satisfaction parameters and track customer satisfaction- Play a key role in the Automation Projects to bring down the Cost per check.- Good in MIS and analysis of all data.- Process improvement initiatives, - Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters- Act as a domain expert for Operations Department- Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations- Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles- Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.- Lead projects of improvement and track measures/processes to improve quality and productivity- Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources- Ensure that appropriate (internal/external) customer service standards are achieved and maintained.- Define customer satisfaction parameters and track customer satisfaction- Play a key role in the Automation Projects to bring down the Cost per check.- Good in MIS and analysis of all data.- Process improvement initiatives,
Keyskills :
financesalesltdmisaccountancyend to end deliverycustomer service deliverycustomer serviceservice deliveryservice standardsprocess improvementcustomer satisfactionresearchanalysismanagementoperations