skillindiajobs
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Manager - Operations - BPO/ITeS (10-15 yrs)

10.00 to 15.00 Years   Gurugram   01 Dec, 2021
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

- Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters- Act as a domain expert for Operations Department- Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations- Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles- Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.- Lead projects of improvement and track measures/processes to improve quality and productivity- Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources- Ensure that appropriate (internal/external) customer service standards are achieved and maintained.- Define customer satisfaction parameters and track customer satisfaction- Play a key role in the Automation Projects to bring down the Cost per check.- Good in MIS and analysis of all data.- Process improvement initiatives, - Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters- Act as a domain expert for Operations Department- Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations- Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles- Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.- Lead projects of improvement and track measures/processes to improve quality and productivity- Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources- Ensure that appropriate (internal/external) customer service standards are achieved and maintained.- Define customer satisfaction parameters and track customer satisfaction- Play a key role in the Automation Projects to bring down the Cost per check.- Good in MIS and analysis of all data.- Process improvement initiatives,

Keyskills :
financesalesltdmisaccountancyend to end deliverycustomer service deliverycustomer serviceservice deliveryservice standardsprocess improvementcustomer satisfactionresearchanalysismanagementoperations

Senior Manager - Operations - BPO/ITeS (10-15 yrs) Related Jobs

© 2020 Skillindia All Rights Reserved