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Opening for Customer Support at BPO work from home Jabalpur-Gwalior Location

0.00 to 3.00 Years   Gwalior   26 Oct, 2023
TALENT MAX HR & MANGAGEMENT CONSULTANT Hiring For Domestic BPO
Job LocationGwalior
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Dear CandidatesOpening for Chat process at BPO work from homeVoice / Non Voice Process --Eligibility Criteria:-Candidate must be a resident of Madhya Pradesh, Minimum qualification should be 10 2, Comfortable working in Night Shifts with excellent English communication skill.Compensation and Benefits:-Total Compensation 240000- 288600L.P.A.Food Coupons-13,200Internet Allowance 15,000Additional Benefits:--Systems would be provided by Amazon(desktop) along with UPS Additional Benefits Offered Excluding the package:Zeta Meal Card - INR 1100/month i.e. INR 13200/- PAInternet Allowance - INR 1250/month i.e. INR 15000/- PAHealth insurance benefits up to 5.0 LacsNight Shift Allowance - INR 150/shiftOvertime Allowance as per business requirementDesktop will be provided by Amazon.5-day working week with 2 consecutive days off. (The off days change based on business requirement).Customer Focus:
    • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced
    • environment
    • Ability to empathize with and prioritize customer needs
    • Demonstrates interpersonal skills with a diverse customer base
    • Demonstrates conflict resolution, negotiation, and de-escalation skills
    • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
    • Ability to determine customer needs and provide appropriate solutions
    • Maintain regular and reliable attendance, including the daily schedule as assigned
    • Flexible with the working schedule; may be expected to work weekends, holidays and events
    • Amazon is an Equal Opportunity Employer
    • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the
    • weeks surrounding the Christmas holiday season
    Interested candidates share resume onsnehatalentmax123@gmail.comRegardsSneha Talent Max

Keyskills :
inbound callsdomestic bpobpovoice processcall center developmentnon voice process

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