Client Success Executive, South-east Asia (Based in Bangkok)

Job Description

Are you passionate about data, consumer trends and innovation Do you have that special blend of analytical and people skills Would you like to work in a dynamic and international team and support a prestigious portfolio of global brands and companies across the South-east Asia region If yes, this could be the right job for you.You will be working with some of the world s leading FMCG brands to ensure Mintels market leading data and insight is applied to support their commercial objectives. You will achieve this by providing best-in-class levels of service through the whole client lifecycle of onboarding, training, and product engagement.You could be guiding some of the world s most recognisable brands to uncover the trends behind zero-waste launches, emerging flavours, marketing to Generation Z, and much more!Meet the Mintel Client Success team on YouTubeKey Responsibilities:This role reports to the Senor Client Success Manager based in Bangkok, and will involve coordination with Account Managers. No two days are the same in this role, and the variety will give you exposure to a range of activities that achieve our goal of retaining our clients. On any given day you will be:
• Doing one-to-one or group training sessions (online or on-site) with our clients to introduce them to their Mintel subscription, and design advanced sessions to help them address specific business needs.
• Providing support for clients on a range of issues from requests for market research advice/datapulls to help navigating and using their subscription access.
• Working with our clients to strengthen retention rates and pass along leads to subscription sales, inside sales and consulting where applicable.
• Track account health to identify risks of losing clients, and work actively alongside account managers to eliminate that risk.
• Assisting our Account Manager with finding insights and support for our clients using our CRM, Portal and Usage systems.
Successful Candidates will need to have:
• Highly developed analytical and communication skills, able to interpret and explain information from Mintel s suite of products to direct our clients to the best content to suit their queries (training will be provided on all Mintel systems).
• Absolute fluency in written and spoken Thai and English with first-class communication skills. This includes being totally at ease on interactions with clients at a variety of levels.
• Strong knowledge of computer systems and MS Office products
• Self-starter who has the ability to work as an effective team member with minimal supervision and manage multiple tasks and projects.
• A process-driven and results-focused attitude. Having the right attitude based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display.
• Ideally some experience gained in a client service environment, coupled with a passion for market research and analysis (eg Internships/summer jobs).
We Hope You ll Like Our
• Culture that supports true collaboration whilst embracing remote working.
• Flexi-time working hours (start working between 8:00am and 10:00am).
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they ve learned.
• Social events, both within the department and across the company.
• Home office IT equipment allowance, as the working model will be a blend of office and home working.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App and Employee Assistance Programme.
• Beautifully designed offices to foster collaboration and fun.
Mintel is an equal opportunity employer that committed to the strength of an inclusive workplace.#LI-SJ1,

Keyskills :
ms officeinside salesworking modelgroup trainingmarket researchsubscription salescommunication skillspersonal developmentclient servicethai