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ETL Developer - Senior Associate

5.00 to 10.00 Years   Hyderabad   05 Jul, 2022
State Street Corporation
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Streets full range of services as their needs and our services evolve.
    • Provide support during US market hours.
    • Define risk environment for business unit and perform Risk and Control Assessment to ensure appropriate action is initiated and executed to minimize risk events
    • Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation.
    • Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted and addressed.
    • Assists with compliance reviews, controls, and audits as appropriate.
    • Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved.
    • Proactive identification of client needs and potential internal issues impacting client satisfaction.
    • Exercise discretion and judgment with respect to matters of significance, such as resolving, reporting of issues/breaches and suspicious transactions.
    • Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines
    • Liaise with COEs, shared service teams and other business units as required to escalate and resolve clients service/ operational issue.
    ,

Keyskills :
customer relationsinsurancequalitysales

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