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Manager-Business Operations

13.00 to 17.00 Years   Hyderabad   16 Jun, 2021
Accenture
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSector / Business Research
EmploymentTypeFull-time

Job Description

Skill required: Workforce Services - Workforce ManagementDesignation: Management Level - ManagerQualifications: Any GraduationYears of Experience: 13-18 yearsYou will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy. The team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviations. This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics.What are we looking for We are looking for individuals who have the following skillset:

  • Ability to manage multiple stakeholders
Roles and Responsibilities
    • In this role you are required to identify and assess complex problems for area of responsibility
    • You will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors
    • This will require alignment to strategic direction set by senior management when establishing near-term goals
    • Your primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
    • Some latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments
    • You will need to flag risks to clients and Accenture stakeholders and propose action plans where needed
    • You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value
    • Decisions that you make in this role will have a major day to day impact on area of responsibility
    • You will be managing medium - large sized teams and/or work efforts at a client or within Accenture
    • You would require transformation mindset and eye for identifying automation/process improvement opportunities.
Please note this role may require you to work in rotational shifts.,

Keyskills :
human resource managementfield servicedata collectionbusiness processchange managementsenior managementservice management

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