Profiles for Lead Clinical Solutions Operations Analyst

Job Description

*JOB SUMMARY Responsible for multiple initiatives that drive improvement within the Business Unit and associated departments. Primary responsibility will be liaising with the business and BT groups to support continuous improvement to Business Unit tools and processes, including but not limited to Metrics & Analytics platforms, Partnership data, Clinical Monitoring Qualification and Oversight System (CMQOS) and ongoing Executive level Business requirements. Conducts research on alternative processes and methods, administers the changes and/or updates to the system. Participates in requirements gathering with stakeholders, leveraging knowledge of application and business process to assess scope and impact on business needs. JOB RESPONSIBILITIES Responsible for driving efficiencies through business process and system improvements while providing systems support for end-users. Develops and supports tools, processes, and best practices under the Business Unit remit in order to streamline and enhance productivity, and educates internal team and business users as required. Actively participates in special projects and initiatives that require a unique skillset and knowledge of the Business. Maintains oversight for complex reporting for internal and external needs. Identifies areas of improvement in data integrity, speed and automation. Provides assistance and leadership on projects which may include training, system enhancements, development, improvement and documentation of processes, testing, and participation and support of validation activities. Partners with business units and leadership to identify, interpret, analyze, clarify and document business requirements and prepares recommendations based on analysis. By applying cultivated knowledge of these systems, this position identifies trends, develops metrics, and provides reporting to management. Develops and applies expert knowledge of systems, tools, and processes within the Business Unit, as well as with systems and processes that interact with associated departments. Supports systems SH JD Template Version: 1.0 Date: 01-Jan-21 2 2021 All rights reserved | Confidential | For Syneos HealthTM use only development, validation and integration work (for incoming/ outgoing data) for quality and integrity. May lead or faciliate projects and meetings without oversight. Serves as liaison between the department and the associated BT/Analytics dashboard teams. Assists with solution design for new modules/ functionality. Monitors data quality and raises issues and requests for improvements as needed. Works with various technical teams to test and validate changes prior to production roll-out. Communicates changes and trains new and existing users. Manages the technical aspects of the Curriculum Vitae (CV) Database ranging from standard data element updates to larger system changes. May delegate technical changes to the internal team to complete in the test and/or production systems. Drives CV Compliance through reporting and the automation of email follow up and reporting. Serves as the technical SME for Analytics Dashboards within the department providing guidance and feedback to Leadership. Liaises with the internal BT team responsible for Resource, CTMS and Monitoring data to monitor data quality and to support process improvement. Supports changes in the Business that require updates to the data and processing technologies. Maintains various Databases supporting specific guidelines and calculations for metrics. Serves as the technical SME for CMQOS within Clinical Qualification and Evaluation Team (CQET) providing guidance and feedback to the BU and CQET Assessors and leadership. Liaises with the internal BT team responsible for CMQOS for applicable updates and support of process improvements and upgrades. Uses effective customer-oriented communication skills to respond to end-users, management, and team promptly and within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information being communicated. o Responds to end-user questions or requests by providing guidance, problem solution, or by contacting appropriate resources. o Identifies issues for escalation and routes appropriately (to other team members, internal resources, external resources, etc.). o Performs the role of liaison between end users and BT support teams. o Exhibits careful judgment in communicating sensitive issues to all customers. o Provides regular status updates on larger projects and initiatives to Management and Leadership teams. o Demonstrates proactive approach to time management and task appropriation to facilitate on time execution of deliverables. Possesses an understanding of the organization s vision and uses this knowledge to bring solutions to the various Business lines (Clinical, Commercial & Corporate) to enhance the Company s competitive edge. Strives to innovate and improve existing systems and processes to continue to benefit the business. May have Clinical Solutions Operations Analysts (of various levels) as direct reports. Performs other work-related duties as assigned. Minimal travel may be required (up to 25%)., *QUALIFICATION REQUIREMENTS (please indicate if preferred ) Bachelors degree in Business, Information Technology, Computer Science, or equivalent education and extensive development experience, CRO or Pharmaceutical experience preferred. Proficiency in Oracle E-Business suite. Proficiency in Microsoft Suite with strong Excel skills. High utilization of PC-based software packages for word processing, presentations, spreadsheets and graphics. Experience working with applications with database interoperability (SQL Server and/or Oracle) required. Experience with PeopleSoft/PeopleSoft Resource Management is preferred. Able to handle multiple tasks to meet deadlines delivering high quality work in a dynamic environment is essential. Flexibility and the ability to work in a matrix environment required. Business analysis experience and a demonstrated ability to assist in gathering business requirements for projects, problems, and issues. Attention to detail with excellent documentation skills and ability to continuously anticipate problems, using poise and effective interpersonal skills, as well as a team-oriented approach.

Keyskills :
customer relationsreportingmisslaaccountsdata qualitydata integritybusiness unitssolution designtime management