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Senior Support Engineer

3.00 to 5.00 Years   Hyderabad   19 Oct, 2021
DBS Asia Hub 2
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

*Responsibility

  • End to End Handing of Finacle application production issues work ranging from Ticket assignment including Toil Removal, Issues analysis, Code fix, SIT Testing, UAT Test planning (Scope , duration),UAT support for user, Source promotion to production.
  • Minimum 3 to 5 years of experience in Finacle Customisation.
  • Working in a stretch role to take forward Toil removal, production issues from analysis to production fix/deployment
  • Follow Production Support Processes and giving input to strengthen time to time
  • Providing status to stakeholders and working with vendors to review the design/fix/enabling for production deployment
  • Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
  • Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
  • Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
  • Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production.
  • Must to have - Good functional knowledge in Finacle EMT
  • Analyze the issue in Finacle and provide solution/work around for the issues independently.
Requirements
  • An undergraduate degree or higher
  • 8-12 years of strong experience in the Banking industry with a proven track record of working in Finacle environment
  • Experience in Finacle application in code development and fixes (Finacle scripting, product, JRXML, Reports, etc)
  • Sound understanding of RDBMS / Unix / Large banking application
  • Strong team player, effective at communicating internationally and used to working closely with remote teams
  • Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java
  • Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
  • Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.
  • Present facts and recommendations effectively in oral and written form
  • Pro-active, independent, resourceful and able to work in a team
  • High attention to detail with focus on understanding the issues with finding solutions
Technology Requirements
  • Hands-on Production support experience on Core Banking platform
  • Strong technical skills, e.g. scripting or programming experience, DBA/SA skills etc.
  • Strong transformation and change management experience
  • Software Configuration Mgmt., Quality Control Mgmt, Version Control Mgmt
  • Operating System - AIX / Linux / VM/Cloud
  • Database Oracle / Postgres
  • Application Servers IBM WebSphere, JBoss
  • Middleware technology MQ, File transfers
  • Scheduling software
  • Good to have experience in Hadoop, Cloud (VPC/AWS)
,

Keyskills :
active directorynetworkingtechnical supporttroubleshootingcomputer hardwareroot causeit securitycore bankingtest planningquality controlrisk managementversion controltechnical skillschange management

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