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Software Eng. - contact center technology (Genesys)

6.00 to 9.00 Years   Hyderabad   18 May, 2022
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaWeb / Mobile Technologies
EmploymentTypeFull-time

Job Description

    6+ years of experience in Contact Center Technology with Genesys Framework along with Omnichannel implementation. Good Hands-on experience with Genesys Config/Management layers, Routing layer, Interaction/SIP layer and Media layer. Hands on experience with Composer/IRD strategy development includes ECMA Script, Web service blocks, DB blocks etc. Experience working on Genesys Administrator, CME & GAX. Good knowledge on Genesys Rules system along with Hands on experience on developing GRAT Rule templates, Rules Creation/modifications & Rule deployments. Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart. Working knowledge in the installation and configuration of the Genesys suites is a plus Experience on IWD Intelligent workload distributor is a plus Knowledge on Cloud platform and their usability with respect to Genesys.AWS and Azure to Genesys integration knowledge Good communication skills (Written and oral).,

Keyskills :
javasqljavascriptsql serverjquerycontact center technologycontact centergenesys frameworkstrategy developmentsipcloudazuregenesysroutingstrategyusabilitytemplatesmanagement

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