Training Manager, AVOC

Job Description

Job summaryThe Amazon Vision Operations Center (AVOC) team is an initiative, which remotely handles exceptions in the Amazon Robotic Fulfillment Centers Globally. AVOC seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. It is operating multiple programs including TRON, VBI, Proxemics, and other new initiatives in partnership with global technology and operations teams.AVOC team is seeking an experienced Training Manager to lead, coordinate, execute and implement various training programs used to train new hires and existing associates including leadership. S/he will become an expert in AVOC processes, liaise with Operations Managers, Team Managers and global leaders to ensure training deliverables meet accuracy and throughput standards. The Training Manager must have a passion for, relationship building, as well as data efficiency and accuracy.Key job responsibilitiesManager III, Training will lead the Global training team by managing training support for all AVOC programs across different sites. He/ She will be responsible for designing and developing infrastructure and mechanisms for all training programs. He/ She will establish standard methods for design, evaluation, delivery and reporting of training programs to ensure high level of quality in training delivery.He/She will build and maintain internal and external stakeholder relationships that aligns training delivery with operational success. He/ She will build effective performance management mechanism for the training teams across locations.Manager III, Training will on-board innovative training practices to enhance learning methodologies for operations and support functions. He/ She will effectively leverage e-learning, internal Amazon and external training tools and methodologies. He/ She will identify and utilize multiple channels to support a broad array of learners and learning objectives, such as digital learning (videos, eLearning, and online tools), virtual instructor-led training, instructor-led training, simulations and assessments. He/ She will identify solutions for content and knowledge management for operations.Manager III, Training will drive continuous improvement by reviewing processes and programs, seeking best practices and utilizing inputs to establish global standards. He/ She will act as a career development coach for the team, actively mentor L4/L5 Training Managers and Trainers. He/she will actively lead hiring of L4/L5 Training managers globally and will be accountable to setup the team to support AVOC training.In addition, they will think innovatively to drive organization wide performance higher through close analysis of data and designing programs in partnership of the Customer excellence and Quality teams. He/She will also support Learning and Development initiatives by partnering in content development, planning and co-ordination., BASIC QUALIFICATIONS. Bachelor s or advanced degree in a relevant field 10+ yrs experience as Training Manager or L&D Manager, preferably in the IT industry with a demonstrated ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues Excellent proficiency in Communication Experience working with a globally distributed team to achieve shared objectives Experience leading large, multi-track, fast-moving projects Experience working with various internal teams (including technical) to collect requirements, evaluate alternatives, and develop processes and tools Experience with project specification, forecasting, and reporting Excellent communication, strong organizational skills and very detail oriented Master s Degree Leadership experience in coaching, training and performance management Experience in training, content development and learning methodologies Experience in managing process and operational escalations Experience with aspects of video and image annotations and data labelling.

Keyskills :
salestraining deliverycareer developmentdigital learningcoachingtraining programsmis