HR Service Delivery Team Lead

Job Description

Are you ready to make an impact on HR Service Delivery in EMEA and APAC In this role, you will become a part of the leadership team for Global HR Operations, responsible for driving the performance of a team of HR Advisors, and truly owning the delivery of global HR Operations for these regions.This is a fast-paced, constantly evolving environment where you will be able to

• build a high performing HR Operations team
• support the team to manage a high volume of tickets in ServiceNow
• manage escalations with a solutions-focused approach
• form relationships with key stakeholders
• align and streamline processes to prepare for a new HR system (Oracle)

QualificationsAs a customer-focused leader, you will have:

• Significant experience gained in HR Operations at a management level (5-10 Years)
• Exposure to HR processes across the full employee life cycle
• A track record of exceptional customer experience
• Performance management experience, with the ability to encourage the growth of the team, and drive them to meet key objectives
• Advanced HR systems knowledge in case management and HCM
• A degree in Human Resources.

Additional InformationIn 2022, Verisk received Great Place to Work Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. Were also one of the 38 companies on the UKs Best Workplaces list and one of 18 companies on Spains Best Workplaces list.For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, weve grown to provide analytic insights that help transform industries focused on some of the worlds most critical areas.Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale. Were 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.Everyone at Verisk-from our chief executive officer to our newest employee-is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.. Be Remarkable by doing something better each day in service to our customers and each other. Add Value by delivering immediate and sustained results that drive positive outcomes. Innovate by redefining whats possible, embracing challenges, and pushing boundariesVerisk Businesses - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events. - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group. - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veterans status, age or disability.Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.