Specialist - System Management

2.00 to 4.00 Years Hyderabad / Secunderabad, Telangana,India 22 Jul, 2023

Job Location	Hyderabad / Secunderabad, Telangana,India
Education	Not Mentioned
Salary	Not Mentioned
Industry	IT / Computers - Software
Functional Area	technology
EmploymentType	Full-time

Job Description

Windows Performancce:Prerequisiteso 2+ years of experience in Windows Administration, , Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.o Only Night shifts o Excellent Communication Skills ( MANDATORY) Soft Skillso Leadership - handle technically challenging and politically sensitive customer situationso Strong communications skills - Excellent spoken and written English communication. o Effective, polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidenceo The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone, email, and chat services as applicableo Demonstrable troubleshooting skillso Cross-team collaborationTechnical SkillsPerformance (PERF):o Core experience on Windows Performance o Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS o Excellent knowledge on Windows components (Bios, Registrys, CPU, Memory, DNS, DHCP etc)o Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)o Good knowledge on User Mode & Kernel Mode in Windows Environment o Excellent knowledge of Registry keys in Windows Environment o Ability to troubleshoot No boot issues in production Environmento Excellent knowledge in Analyzing & Configuring Memory Dumps o Good knowledge on Windows Operating System Architecture o Should be good in troubleshooting Windows issues via CMDo Good knowledge on Sys Internal Tools from troubleshooting standpoint o Good knowledge of different Virtualization platforms (VMWare, Hyper-V, Citrix)o Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platformo Good Knowledge on identifying Hidden Process which cause Memory leaks using various toolso Perform Troubleshooting on Windows Performance issueso Troubleshoot Complex issues which may occur on On Premise or Virtual Servers / Machines ( Azure / VMware)o Perform multi-tasking and handle High Volume and Complex caseso Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers o Do self-learning on various Performance troubleshooting topics, publish white paperso Utilize Communication and technical skills to attain customer satisfactiono Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolution o Work in Night shifts ( 6 PM login and 9 PM login ) Mandatory Points: - . Windows, Server L3 or L2 OR Desktop experience, Active Directory, VMware. Look for 3 to 5 exp in Server Administration. Communication round is must Note:- Please ensure that candidates have experience with L2 and L3 support.

Keyskills :
VMwarePatch ManagementWindows AdministrationPerformance TuningCommunication SkillsLeadershipTroubleshootingActive Directory

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