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Application Support - (SQL, Networking,Windows) - Rotational Shifts

5.00 to 10.00 Years   Indore   06 Apr, 2023
Fidelity National Information Services, Inc
Job LocationIndore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Application Support - (SQL, Networking,Windows) - Rotational Shifts Are you curious, motivated, and forward-thinking At FIS, you will have the opportunity to work on challenging and relevant issues in financial services industry and technologies. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun loving.About the team An amazing opportunity to join a talented team of innovative and committed folks doing interesting work at the world s largest global provider dedicated to financial technology solutions!What we want
    • 24X7 support in rotational shifts
    • Flexible to work in morning, evening and night shifts and on weekends on rotation basis.
    • Provides technical support activities for a software production processing environment.
    • Provides consultation to internal users with regard to software capabilities and use.
    • Maintains and supports application/source code and/or its components and subsystems including third party software.
    • Detects, diagnosis and reports related problems.
    • Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
    • Provides technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption.
    • Creates and maintains complete documentation relative to the support of application software.
    • Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
    • Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
    • Assists development teams in requirements definition, system design and delivery of projects.
    • Verifies technical specifications for development projects.
    • Acts as project liaison/Services Delivery advocate on projects.
    • Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
    Primary Skills
    • 5+ years of experience supporting business critical financial applications.
    • 5+ years of solid experience in SQL
    • Solid networking knowledge (network layers, TCP/IP)
    • Solid Incidents management experience
    • Capacity planning
    • Service Broker experience
    • Adding permissions
    • Adding new user
    • SQL agent jobs Application
    • Data purge failures
    • Deadlocks and locking
    • Failover DR
    • Index creation and design
    • Index effectiveness
    • Table partition failures
    Additional skills
    • Understanding of IBM mainframe technologies will be an added advantage.
    • ITIL / CCNA / DBA certification will be a plus.
    • Payments and/or Banking domain experience
    • Excellent problem solving and communication skills.
    • Automation experience.
    • Experience of Financial Services industry.
    • Experience of working in matrix management model.
    • Able to recognize and articulate project risks and issues for others to understand.
    • Strong work ethic pride in professionalism, responsibility and highly pro-active.
    • Achieving Excellence. Leads by example. A can do positive attitude.
    • Experience with preparing technical documentation (SOP, Implementation plans, knowledge base articles)
    • Experience of Service Now IT Service Management
    • Experience with deployment automation tools
    What we offer you:
    • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
    • A broad range of professional education and personal development possibilities FIS is your final career step!
    • A variety of career development tools, resources, and opportunities
    ,

Keyskills :
client supportknowledge baseonline privacytechnical supportmatrix managementdevelopment toolsspectrum managementapplication software

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