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Custome Support Associate

0.00 to 2.00 Years   Indore   12 Oct, 2022
Cenus Consulting Hiring For Cenus Consulting
Job LocationIndore
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Job Location Indore (M.P.)Job Profile- Customer Support Associate (BPOIndustry-Voice Process) Good Opportunity for freshers and experience candidates Skills Required:
    1. Excellent Communication Skills In English.
    2. Comfortable Working in Rotational Shifts.
    3. Day shift for females.
    4. Candidate should have Excellent Communication Skills.
    5. Both Freshers as well as experience candidates having Minimum 0-6 months of experience can apply.
    6. Undergraduates, Graduates, Postgraduates can apply.
    Job Responsibilities:
    1. Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
    2. To deliver service & resolution experience to all the customers
    3. Successfully resolve customer queries through CRM & Knowledge Base
    4. Document in detail all interactions with customers
    5. Effectively articulate information to customers
    6. Educate customers on products. Help customers to be successful
    7. Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
    8. Successfully performs against department scorecard metrics including Quality
    9. Assurance, First Contact Resolution, and NPS
    Salary Offered: 1.80 LPA- 2.40 LPAJob Location: Indore, Madhya PradeshSend your updated resume to below be mentionedemail Address-Email- hidden_emailFeel free to contact us for any query-Cenus ConsultingPh. :- +91-hidden_mobile

Keyskills :
spoken englishbpo voicecommunication skillscustomer supportgraduatebpobpo hiringcustomer carehiring

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