skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Manager/VP - Operation - BPO

7.00 to 12.00 Years   Indore   07 Mar, 2023
Nysa Resource Consultant
Job LocationIndore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    As Operations Manager - you will be responsible for day-to-day client communication & service deliveries, operations activities ensuring SLA Adherence, team management etc.We are looking for people with hunger to deliver best value for the client and excellence in defining process to achieve the goals.Who do we think will be a Rockstar in this role:1. Self-driven, process oriented & customer focused2. Ability to work in unstructured environments with minimal guidance3. Problem solver with a can-do attitude4. Excellent communication skills with client presenceWhat will help:1. Relevant experience for the role with leading Services Companies2. Business Degree from Leading MBA instituteResponsibilities:1. Day to day management and oversight of the Business Units2. Maintaining client Service Level Agreement Standards (SLAs) & client satisfaction3. Running the - Center of Excellence- delivery ops for production4. Work with Operations and Relationship Managers to identify client needs and implement processes and procedures to meet the client needs.5. Assess technology needs related to the management, service and quality measurements and related reporting capabilities for internal and customer use6. Implement internal and external procedures and continually update processes to ensure maximum customer satisfaction & efficiency7. Prepare and deliver performance reviews, coaching and discipline when necessaryJob Location: Indore (WFH during pandemic)Night Shift: Apply only IF you are Open to Night Shift,

Keyskills :
team managementperformance reviewsservice levelaccountancymisfinancebest value

APPLY NOW

Senior Manager/VP - Operation - BPO Related Jobs

© 2020 Skillindia All Rights Reserved