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GUEST SERVICE ASSOCIATE

2.00 to 4.00 Years   Jaipur   12 Jul, 2021
AAPC India Hotel Management Pvt Ltd
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

  • Replenish guest supplies and ensure that guests requests are promptly attended to
  • Report damage or malfunction in hotel rooms/areas to Supervisor
  • Maintain equipment in a proper state of cleanliness
  • Maintain a section room report as well as a daily productivity report
  • Reports lost and found articles to the housekeeping office immediately
  • Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
  • Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
  • Record room status in allocated section accurately
  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Other Responsibilities
  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the assigned by the Management
  • Establish and maintain effective employee working relationships
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Keyskills :
hotelhousekeepingyield managementproperty management systemsbarlaundrysupervisionrooms divisioncustomer servicearticleslinenopening hotelssalesequipmentbeveragefront officepreopening

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