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KAM Service Manager

3.00 to 8.00 Years   Jaipur   15 Feb, 2022
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Responsibilities & Key Deliverables To manage good relationship with MKA customers.To resolve issues within TAT.To establish perfomance of vehicle among MKA customers.To analyse the technical complaints of the vehicle in the field.Coordinate to rectify defects in vehicles / overhaul aggregates with other zone/ dealer.Feed back on companys Service.Warranty/ Goodwill request to raise in specifc product concerns.Product issues to highlight to reporting manager if specific to perticular customer.Ensuring uptime gauranty.Fixed cycle visit to MKA with data on vehicle performance, B/D Analysis.Training to fleet manager and driver training.Arranging service check up camp.Update to customers on Policy change or current service policy.Update on new initative of the company like Mcover, Mashery, RECON etc.Update on new /upcoming product range to the customer Preferred Industries M&H Commercial VehicAutomotive Industry Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience BE - 3- 8 yrs, DME - 4 to 12yrs Critical Experience Skills:
    • Dealer Relationship Management
    • Customer Focus
    • Product Knowledge & Application
    • Service Planning (Design & Implementation)
    • Warranty Management (Service Quality)
    • Capability Building
    • Spare parts Management
    • Service Quality
    Job Segment: Engineer, Engineering, Automotive ,

Keyskills :
warrantyfleetspare partsworkshopreportingdmecustomer servicevisit

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