skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Phone Banking Officer

0.00 to 4.00 Years   Jaipur   04 Mar, 2024
ICICI Bank Ltd
Job LocationJaipur
EducationNot Mentioned
SalaryRs 2.0 - 2.5 Lakh/Yr
IndustryBFSI
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    About the role:As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day-to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customers profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagementKey Responsibilities:Query ResolutionHandling and resolving customer complaints over the phone in a timely mannerCustomized Solution OfferingProviding customers with relevant products and services to help with their suitable needs.Behold our valuesBuild products that are fair to the customer and fair to the bankProviding 360 degree bankingOffer products based on customer needs while collaborating with other teams in the bank for suitable product offeringsTrainingSupport bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross sellingAdherence to complianceBeing compliant with information security norms and quality process normsKey Qualifications & Skills:Educational QualificationGraduates with 0-3 years of experienceGood CommunicationStrong communication (both oral and written) and negotiation skills and ability to articulate own point of viewCustomer Service SkillsMaking a customer feel valued by actively listening to customer grievancesSynergize with TeamWillingness to work with various teams for on-ground support and deliver enablers as requiredProactivityAddress customer concerns by providing a viable solution

Keyskills :
customer serviceinbound callsphone banking

APPLY NOW

Phone Banking Officer Related Jobs

© 2020 Skillindia All Rights Reserved