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Process Developer - Collections

2.00 to 5.00 Years   Jaipur   03 Feb, 2023
Genpact India Pvt Ltd
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaWeb / Mobile TechnologiesSales / BD
EmploymentTypeFull-time

Job Description

    PD, OTC CollectionsIf youre a working professional in OTC domain who have worked on SAP ERP- preferably in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions, were looking forward to interact and discuss this opportunity with you. Responsibilities
    • Contact customers via calls and emails. Send out invoices and request payment.
    • Resolve customer complaints, disputes, deductions, and research account discrepancies.
    • Process Credit Card Payments. Keep check on all other payments and ensure a correct application of monies
    • If debtor will not pay or is being non-cooperative, escalate, involve, and communicate with all stakeholders.
    • Arrange for payments to bring the account current and follow up to ensure obligation is satisfied. Rationalize payment plans with customers if required.
    • Monitor customer account details for non-payments, delayed payments, and other irregularities
    • Maintain call logs and expected payment dates. Document collections notes in Billing System
    • Forecast cash collections and participate in presentations of account receivables information to multiple stakeholders.
    • Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information.
    • Collaborates & negotiates with multiple stakeholders in order to resolve issues.
    Qualifications we seek in you Minimum qualifications
    • Bachelors Degree in Commerce
    • You are excellent in interpersonal skills
    • You have Meaningful work experience
    Preferred Qualifications
    • Prior collections management experience shall be an added advantage
    • Excellent verbal and written communication skills
    • Basic knowledge of MS Office
    • Good Customer handling skills
    • Ability to navigate between multiple screens
    • Efficiency in multi-tasking
    ,

Keyskills :
sapaccountsaccountingcustomer relationsbasiscustomer focuscustomer handlingcustomer complaintscommunication skills

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