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Job Location | Jaipur |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Job Purpose: To Enhance Customer Experience, improve operational performance and help build culture of process excellence by deploying effectual improvement methodologies and exploiting the potential of technology & employee creativity.Key Responsibilities Include - 1. Continual Improvement Drive, Support Operational Excellence Drive projects to encourage culture of improvement, innovation, idea generation and replication of best practicesDrive and mentor projects for continual improvement through various methodologies like Lean, Six Sigma etc.Identify & scope out a simple or semi- complex project based on business requirements/ benefitsConversion of opportunities to well defined projects (Project Charter and Registration) Facilitate improvement project for application of tools, methodology, and project timelines and conduct tollgate reviews (Mentoring project execution) Create Project plans for efficient and effective Process improvement managementLead semi- complex project to successful closuresBring in new initiatives from industry or from different operations to improve the environment and performanceLeverage technology to drive automation & co- ordinate with Lead DevelopersActively lead programs to support value creation for partners through application of Value Stream MappingConduct Lean Six Sigma Trainings at centre as employee skill development2. Operational Support Co- own quality and operation metrics. Proactively provide support to special critical situation to ensure consistent customer deliveryRaise appropriate flags at the right time where things are out of control or there is a delayLaunch and propagate programs to improve performance of low performing KPIs, groups, LoBs3. Team Management: Ensure resources availability as per agreed normsCreate and ensure implementation of learning and development plan for teamAchieve Employee satisfaction and retention targetsCreate and participate in Employee engagement and R&R programRequired Qualifications: Academics: Graduate or Post Graduate in any discipline, preferred Commerce Technical: Lean Six Sigma Black Belt Trained & Green Belt Certified from a recognized instituteDomain (s) : F&A, S&F and HRO Advantage: Exposure to VBA Programming, Hands on experience on Statistical Data Analysis using Minitab or other industry software Work Experience: 6 Years of experience 3- 4 years of relevant experience in driving Process Improvement Projects in a large BPO / KPO set- up,
Keyskills :
sapconsultingcustomer relationsdocumentationfunctionalsix sigma black beltlean six sigmastatistical data analysisprocess improvement projectssix sigmablack beltgreen beltmusic makingdata analysisprojec