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Team Leader

1.00 to 6.00 Years   Jaipur   09 May, 2023
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    For Team Leader- Voice Process:Required Experience- 1 yrs minimum in BPO
    • Education & Qualification:-Graduates & Undergraduates can Apply
    • responsibilities:-
    • Must have excellent product knowledge
    • Should have the maturity and experience to manage his/her team members and serve as a strong second line
    • Should have the required expertise and analytical skills to provide strategic process improvement inputs - (operational excellence)
    • Ownership on Quality performance of delivery
    • Should be open to work 24/7
    • Attrition ,Shrinkage & Absenteeism management & ownership for control
    • To own, drive and develop the team members for being effective in their role
    • Need to work towards enhancing the customer experience and overall service delivery
    • Meeting client expectation and process metric
    • .Candidate should be flexible with Rotational Shifts & 6 days working culture.

Keyskills :
team leadingus process

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