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We recruit Process Associate - OTC Collection and Inquiries & Disputes

6.00 to 9.00 Years   Jaipur   28 Mar, 2023
Genpact India Pvt Ltd
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    *With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.Inviting applications for the role of a Process Associate - Collections We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/ExceptionsResponsibilities
    • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
    • Respond to email /phone queries related to disputed invoice
    • Research and analyze the disputes/deductions in ERP
    • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
    • Find opportunities and recommend solutions for process and automation improvements
    • Daily reporting of individual portfolios to track and monitor the past dues
    • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
    • Work as a teammate to process any Adhoc request in a timely manner.
    • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimally and professionally.
    • Bring up problems to senior staff members and or management as appropriate.
    Qualifications Minimum qualifications
    • B.Com
    • Freshers are eligible
    • Excellent English interpersonal skills
    Preferred Experience
    • Prior collections management experience
    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.,

Keyskills :
customer relationsinsurancequalitysalessapcustomer focuscustomer service

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