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Guest Service Associate

3.00 to 8.00 Years   Jodhpur   04 Mar, 2024
JAI AMBEY EMERGENCY SERVICES (I) PRIVATE LIMITED
Job LocationJodhpur
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryHospitality
Functional AreaF&B ServiceFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    Job descriptionRespond promptly to requests from guests and other departments.
    • Fill cart with supplies and transport cart to assigned area.
    • Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
    • Replacegest amenities and supplies in rooms.
    • Replace dirty linens and terry with clean items.
    • Make beds and fold terry.
    • Clean bathrooms.
    • Remove trash, dirty linen, and room service items.
    • Check that all appliances are present in the room and in working order.
    • Straighten desk items, furniture, and appliances.
    • Dust, polish, and remove marks from walls and furnishings.
    • Vacuum carpets and performs floor care duties (eg, in guest rooms and hallway).
    • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
    • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
    • Welcome and acknowleg all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
    • Speak with others using clear and professional language.
    • Support team to reach common goals.
    • Ensure adherence to quality expectations and standards.
    • Move, lift, carry, and place objects weging less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
    • Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
    • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
    • Stand, sit, kneel, or walk for an extended period across an entire work shift.
    • Grasp, turn, and manipulate objects of varying size and wegt, requiring fine motor skills and hand-eye coordination.
    • Perform other reasonable job duties as requested by Supervisors.

Keyskills :
serviceroom servicehotel managementhousekeeping managementguest servicecustomer satisfactionguest handling

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