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Customer Service Associate

2.00 to 5.00 Years   Kakinada   29 Sep, 2023
PRINCETON IT SERVICES PRIVATE LIMITED
Job LocationKakinada
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Service AssociateAbout the Company:Tech365.io - A division of Princeton IT Services is the fastest growing value-added reseller dedicated to bringing the latest and greatest technologies to the industry. With a strong commitment to customer satisfaction, we strive to provide exceptional value to our clients through a range of specialized services and solutions.Website https://www.tech365.io/Job Overview: We are seeking a dedicated Customer Service Associate to join our team and provide exceptional support to our clients for products and services. The ideal candidate will have a passion for technology, excellent communication skills, and a strong commitment to ensuring customer satisfaction. In this role, you will be the primary point of contact for customers, assisting them with inquiries, troubleshooting technical issues, and delivering top-notch service to enhance their overall experience.Key Responsibilities:
    • Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.
    • Generating new leads by cold calling, email and chat.
    • Maintain an updated knowledge of the organizations reseller products, services, and customer service policies.
    • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
    • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
    • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
    • Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
    • Establish and maintain a good rapport with customers by using positive language and anticipating their needs.
    • Ability to perform simple technical tasks such as setting up computers, printers, accessories etc.
    Qualifications:
    • Previous customer service experience a plus
    • Extensive knowledge of the companys policies, procedures, goods, and services
    • Familiarity with customer-relationship management (CRM) software programs
    • Ability to explain complex concepts in a clear, simple manner to customers.
    • Strong command of written and verbal English
    • Excellent organizational and multitasking skills

Keyskills :
cold callingcrmcustomerservicecustomer care

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