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IT Support Specialist

2.00 to 7.00 Years   Kakinada   29 Sep, 2023
PRINCETON IT SERVICES PRIVATE LIMITED
Job LocationKakinada
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / HelpdeskIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Job Title: IT Support SpecialistAbout the Company:Tech365.io - A division of Princeton IT Services is the fastest growing value-added reseller dedicated to bringing the latest and greatest technologies to the industry. With a strong commitment to customer satisfaction, we strive to provide exceptional value to our clients through a range of specialized services and solutions.Website https://www.tech365.io/Job Overview: As an IT Support Specialist, you will play a pivotal role in ensuring the smooth operation of our clients technology systems. You will provide timely and effective technical support to address hardware and software issues, troubleshoot problems, and assist with system maintenance and upgrades. This role requires a strong combination of technical expertise, excellent communication skills, and a customer-centric approach.Key Responsibilities:
    • Provide first-line support to clients experiencing hardware and software issues through phone, email, or remote desktop tools.
    • Diagnose and resolve technical problems, ensuring minimal downtime and disruptions for clients.
    • Install, configure, and maintain computer systems, software applications, and peripheral devices.
    • Maintain accurate records of client interactions, issues, and resolutions in our ticketing system.
    • Communicate technical information to non-technical clients in a clear and understandable manner, offering guidance and training as needed.
    • Perform hardware maintenance, including cleaning, upgrading components, and replacing faulty parts.
    • Assist clients with software updates, patches, and security enhancements.
    • Provide remote support and troubleshoot client systems using remote desktop tools.
    • Collaborate with other IT team members to escalate and resolve complex issues.
    • Create and update user manuals and documentation for hardware and software.
    Qualifications:
    • Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
    • Proven experience in IT support or a related role.
    • Proficiency in troubleshooting hardware and software issues.
    • Strong knowledge of operating systems (Windows, macOS, Linux).
    • Familiarity with networking concepts and protocols.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Strong problem-solving skills and attention to detail.
    • IT certifications are a plus.
    • Experience with customer relationship management (CRM) tools is a plus.

Keyskills :
troubleshootingcrmsystemsnetworking

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