Associate - VC Learning

Job Description

Essential Functions of the Job:The key function of this position is to co-facilitate/host the Virtual Classroom learning via the WebEx platform and attend to functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures. Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor. Identifies potential areas for process improvements and makes recommendations to Senior and Supervisor roles.Responsibilities:

• Creating and managing Scheduled Offering (Class), with a specific start and End date & time, Location, Instructor etc. to deliver the Course content effectively, based on the request received from the regional Talent Team
• Roster Management: Managing the Registration/Cancellation for the Scheduled Offering s (Classes).
• Notifying the employees through various communications (email) on the upcoming classes which they have registered for (eg: Registration notification, Joining Instruction, Leader Communication etc.)
• Pre-Preparation Hrs to host sessions
• VC Producer Hosting the Session
• Post session reports
• Processing the Completion/Awarding credit for the Learners attending the Scheduled Offering (Class) based on the allocated hours of the session
• Preparing and sharing the evaluation summary report for the class conducted based on the survey result provided by the participants
• Handling the Learning related queries received through Service-Now
• Liaise between the Learner and the Talent team
• Establish clear understanding of the EY Learning process flow and related activities
• Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately
• Strict adherence to the defined Service Level Agreements (SLAs)
• Ensure quality compliance as per the defined standard Global process model
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
• Assists with GDS initiatives and other projects as assigned
• Ensures GDS organizational policies and processes are followed

Knowledge and Skills Requirements:

• Strong communication skills to cater to a Global audience, interpersonal skills and customer orientation; works effectively with others
• Good interpersonal skills and customer orientation; works effectively with the team
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Should essentially possess analytical and problem-solving skills
• Pro-active and always pay attention to detail this is critical when it comes to huge volume of transactions to be processed
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Proficiency with HR Technology (Success Factors, Service Now, or any other learning management system knowledge is an added advantage)
• Sound knowledge of WebEx Technology or any other Virtual platform knowledge (Zoom, Me two)
• Proficiency in standard technology such as Out Look, IE, Windows, Excel, Word, PowerPoint, Access is necessary

Other Requirements:

• Other Language proficiency to be considered based on region/centre specific requirements
• Flexibility in working hours to accommodate multiple time zones as needed
• This role requires to support the Americas & MENA Time Zones which will require the resource to work on rotational shifts
• MENA coverage will be Sun Thu working week
• May need to work on extra hours in case of special customer requirements

Job Requirements:Education:

• Bachelor s Degree in Commerce, Business Administration, Human Resources or related discipline required.
• Diploma in Human Resources will be an added advantage

Experience:

• 0 - 4 years work experience preferred including prior Shared Services / BPO and / or HR Operations experience

Certification Requirements:

• Certification / training in hosting WebEx / Zoom / MS Teams sessions will be an advantage

Note:This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.,

Keyskills :
process flowmanagement systemlearning managementopen mindservice levelhuman resourcesshared serviceswork instructionsquality compliancehr operationsproblem solving