EMEIA FSO SAT SL - Senior

Job Description

Job description: Senior Associate, Market Operations, EMEIA FSO Service line SupportGrade: Senior AssociateGDS & Market Ops summary:Global Delivery Services (GDS) Markets Operations team provides operational and decision-making support to the Business Development leadership and to various Global Markets functions.Our diverse teams specialize in coordinating Business Development (BD) activities, supporting Go-to-Market projects and providing operational support to the Markets organization. The team is spread across multiple locations around the globe.As part of the Market Operations, Service Line Operations Support team, the Analyst would have to handle multiple responsibilities like Project Management, Reporting & Analysis, Delivery management, Client relationship management etc. The role requires a comparable work experience, strong excel and good visualisation skills, work ethic and attention to detail for as the team has a high focus on accuracy and timeliness.The role also requires effective communication skills including communication over emails and Skype, aiming to support the business and its leaders, especially Partners and Senior Management, through reporting, data analysis and providing insights.Essential deliverables and processes includeSales & Pipeline reporting and analysis

• Revenue reporting
• Service line support
• Support on tools and data updates
• Pipeline hygiene
• Collating action points from leadership meeting and driving their execution
• Suggesting value adds and automation support
• Other adhoc projects

Requirements (including experience, skills and additional qualifications)Experience and qualifications:

• Graduate / Post-graduate - (Business Administration, Finance, Information and Data Science) with 5-6 years work experience in financial services industry having exposure to business process management (BPM), consulting, research and/or some corporate strategy.

Mandatory skills & attributes:

• Project coordination - Capable of facilitating efficiently between multiple stakeholders programs/initiatives.
• Reporting and Analytical skills - Ability to understand and sanitize the data, build reports/dashboards from data
• Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership and drive projects
• Business acumen and Adaptability Capable of quickly understanding the needs of the business and be able to align with changing customer expectations
• Quick learner - Ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span
• Attention to detail - Utmost importance to numbers, formatting etc
• Multi-tasking capability - Effective time management and prioritization
• Excellent Communication - Listening, reading, writing & speaking skills
• MS Office skills: Experience in Excel reporting & PowerPoint.

Minimum Expectation:

• Excel Pivot tables, look ups, filtering, conditional formatting, validation etc.
• PPT insert graphs/shapes, alignment, text justification, text margins etc.
• Well organised and display high degree of professionalism and integrity

Desired skills

• Presentation and facilitation skills - Ability to interpret data, create and deliver the message
• Process automation skills using Excel VBA, Alteryx
• Working knowledge on data visualisation tools like Tableau, SpotFire, PowerBi etc
• Strong interpersonal skills - Confidence, maturity and ability to build relationships
• Proactively provide suggestions and solutions, generating ideas, identifying opportunities to expand scope
• Self-motivated towards continuous learning and upskilling
• Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one other culture and their impact on decisions
• Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage ones emotions to adapt to environments
• Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not remain stuck with the problem
• Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.

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Keyskills :
business process managementclient relationship managementeffective communication skillspivot tablesdata analysistime managementstatements of work sowreportinganalysis