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Hiring For Customer Service Associate

0.00 to 4.00 Years   Kochi   06 Apr, 2024
RADHIKA ENTERPRISES
Job LocationKochi
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
IndustryBFSI
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.Customer Service Associate Responsibilities:Attending training sessions to grow knowledge of products and to develop customer service skills.Resolving phone, walk-in, mail, fax, and email customer inquiries.Processing and logging incoming calls into the CRM system.Identifying customer needs.Forwarding and escalating inquiries to relevant individuals and departments.Contacting customers to give them accurate feedback on the progress of their inquiries.Providing outstanding customer service.Updating customer information as required.Maintaining confidentiality of information.Performing other duties as the need arises.Other DetailsSalary-31,000/- to 45,000/-Required Experience-0 To 10Minimum Age-18Customer Service Associate Requirements:Qualification Required-Diploma,Btech,M.tech,ITI,12th,All Graduate,HSC0 To 10 years of industry experience also can applyWork Department-Customer ServiceWork Industry-IT,Banking,Finance,Education,E-Commerce,TelecomSkills-Outstanding communication skills, both verbal and written.Knowledge of programming language and technical terminology.for more clarification contact to this number-hidden_mobile9023hsb@gmail.comAlso Can work from HomeRegardsHR Placement Team

Keyskills :
customer serviceoutboundanalysisrelationship management

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