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Shift Lead

4.00 to 9.00 Years   Kochi   02 May, 2021
Job LocationKochi
EducationNot Mentioned
SalaryRs 3.5 - 8 Lakh/Yr
IndustryIT - Software
Functional AreaCustomer Service (International),IT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Minimum overall 4 years experienceNeed International customer experience compulsory

  • Minimum 3+ years of experience in IT support space
  • Minimum of 1 years in a Team Leading / Management
  • Minimum of 3 years experience in an IT Managed Services environment
  • Demonstrated experience with Service Desk Management
  • Demonstrated experience with ITSM tool sets
  • ITIL Certification (compulsory)
  • Strong customer focus and presentation skills
  • Excellent ENGLISH verbal and written communication skills
  • Strong working knowledge of ITSM concepts including ITIL
  • Ability to co-ordinate and multi-task effectively
  • Meet Client agreed Service Levels and Key Performance Indicators (KPI)
  • Facilitate shift-left of workload from 2nd and 3rd level resolver groups

Keyskills :
technical supportteam leadingslaitilreportingservice desk

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