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Job Description

Description and Requirements #LI-PM1BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.SUMMARY You will be working as a member of the Mainframe Tech Services infrastructure support team. Our mission is to provide the IBM system Z infrastructure (hardware and software) required by the IZOT business unit R&D, Sales and Customer Support organizations. You will work in conjunction with the Mainframe Tech Services team members and with the various IZOT teams to define, configure, install, modify and make available the appropriate storage infrastructure hardware and software. This storage infrastructure will support the operations of the mainframe environment, and to be used by BMC R&D teams for their product development and testing purposes. In addition, you will be responsible for installing the software and hardware service (i.e. firmware) provided by the manufacturers.SKILLS/QUALIFICATIONS: Required (Minimum) Qualifications:
• Five or more years experience with one or more of the following is required: IBM DS89xx/DS88xx, EMC and Hitachi Data Systems disk storage, IBM TS77xx and EMC DLm virtual tape subsystems, Brocade or IBM storage directors.
• Experience with managing a complex IBM SMS and non-SMS environment.
Other qualifications:
• Five or more years of systems support background, including a working knowledge of using SMP/E to apply IBM maintenance.
• Familiarity with TSO, CLIST, REXX and ISPF.
• Knowledge of and proficiency with installation, configuration and maintenance processes.
• Expert knowledge of and proficiency with IBM products and utilities; prefer strong experience with BMC utilities.
• Ability to remain calm, cordial, and effective during the resolution of time critical system interruptions/difficulties/failures.
• Excellent interpersonal and communication skills.
• Thorough problem-solving skills, a demonstrated ability to work issues to resolution, and independent work habits.
JOB DUTIES
• Installs, tests, implements, maintains, enhances, interfaces and supports storage management products such as IBM DFSMS, IBM HSM, MAINVIEW SRM subsystems, and infrastructure applications and/or associated facilities.
• Monitor and maintain installed storage capacity to insure efficient, cost-effective utilization.
• Provide for hardware and software configurations to meet R&D requirements.
• Maintain system and data backup copies to protect BMC against loss of data.
• Perform problem analysis and work with IBM & OEM vendors to resolve problems on all supported subsystems.
• Communicate effectively with R&D users and management levels.
• Manage multiple, simultaneous tasks.
• Work with Mainframe Technical Services team to test operating system and program products to insure compatibility with vendor-supplied changes.
• Develops documentation and provides knowledge transfer to peers.
• Participating in project teams as subject matter expert, relating to the support of existing technologies and the selection and implementation of new technologies.
• Participate in vendor early ship/early support programs as needed.
• Implement new hardware and software technologies as required.
• Participate in BMC beta/early ship/early support programs whenever possible and feasible.
• Support BMC disaster recovery/business continuity programs as directed.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page .,

Keyskills :
storage managementknowledge transferibm productsproject teamstechnical servicesibm storageproduct development