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Assoc. Director - Operations

12.00 to 20.00 Years   Kolkata   07 Apr, 2022
Microland Limited
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    1. Achievement of the Unit / account margin goals for the year 2. Achievement of the margin goals through various optimization initiatives for the account 3. Monthly Accounts profitability Reports published by finance 4. Revenue Goals: 5. Achievement of the Unit / account revenue goals for the year 6. Formal documented succession plan for the critical roles in the program 7. Talent management and Improvement 8. Succession plan - formal documented plan for all critical roles / people 9. WMG, HR & L&D Dashboard 10. - Achievement of SLAs / KPIs for programs - All green status - Zero defect delivery 11. Achievement of formal published G&O for the program as agreed and tracked through customer governance 12. Any misses to have a formal RCA based fix or a formal SIP initiative associated 13. Productivity and Service Excellence: 14. Devise & implement continuous improvement initiatives aimed at achieving key objectives - published and documented for outcome / benefits 15. Left shift resulting in positive movement on CPP / RPP and pyramid mix as against the annual baseline 16. Ensure tracking of productivity in a systematic manner and take measure to improve productivity 17. Formal internal reviews for published plans vs actuals 18. QMS / IMS Goals: 19. Ensure account maintains 100% compliance to service & security management processes defined. 20. 100% adherence & implementation to QMS processes defined by organization in accounts. 21. Zero Major NC in Internal and External Audit 22. Share at-least one Best practices within account to SEPG team for taking it across the organization as applicable. 23. Value based delivery: 24. Identify and execute initiatives classified as Value for customer 25. Demonstrate to customer on the Value delivered to customer through these initiatives 26. Ensure documentation of the projects and share the same with SEPG team,

Keyskills :
monthly accountstalent managementsecurity managementintelligent networkscontinuous improvementoptimization strategiesqmscppsiprcaimssepgslaspyramidreviewssecurity

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