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Banquet Sales - Urgent opening

0.00 to 3.00 Years   Kolkata   15 Jun, 2021
Genius Consultants Limited
Job LocationKolkata
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Supporting Management of Department Operations and Inventories

  • Manages departmental inventories and assets including par levels and maintenance of equipment.
  • Conducts monthly department meetings with the Banquet captains and associates.
  • Maintains attendance log for banquet associates.
  • Maintains and enforces established sanitation levels.
  • Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
  • Ensures associate awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
  • Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
  • Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
  • Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits.
Participating in and Leading Banquet Teams
  • Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental).
  • Leads shifts and actively participates in the servicing of events.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
Providing and Ensuring Exceptional Customer Service
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers associates to provide excellent customer service.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
Conducting Human Resources Activities
  • Interviews and hires Banquet captains and associates with appropriate skills.
  • Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
  • Ensures associates understand expectations and parameters.
  • Observes service behaviors of associates and provides feedback to individuals.
  • Reviews comment cards and guest satisfaction results with associates.
  • Participates in the development and implementation of corrective action plans.
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Keyskills :
silvercorrective actionhuman resourcescontinuous improvementcardsrecordsemergency proceduresguest satisfactionwineperpetual inventoryservice standardscustomer servicefoodpropsbuffetproduct qualityedgesurveynew hire trainingbanquet opera

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