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Business Assurance Analyst

2.00 to 4.00 Years   Kolkata   11 Aug, 2021
BT e-Serv (India)
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

Description - internalOur mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.About this roleMonitoring and recovery of GBA 2nd Line of defence controls across all CFUs Assuring 50-100m of revenueSupports revenue recovery and root cause analysis for usage related issues/incidentsYoull have the following responsibilities

  • Uses industry and/or BT E2E system/product knowledge to drive operational excellence in GBA and CFU processes.
  • Ensures all controls are operated on time/ and are right first time inline with schedule/KPIs, while managing customers/suppliers and ensuring that when incidents do arise learnings and improved practices are put in place preventing repeat incidents
  • Raises billing incidents where applicable and conducting analysis required to allow GCB/CFU s to issue correct customer bills.
  • Contributes to the identification of opportunities for operational improvement and efficiencies and prioritising and implement the most cost effective solutions.
  • Engages and maintains operational stakeholder relationships across GBA/GBS and multiple CFUs to support quick resolution of customer issues and to support process improvements.
  • Executes quality user acceptance testing processes and supports the development and implementation of clear and upfront testing strategies and requirements gathering.
  • Support adherence to SOX & other regulatory preparation on applicable controls.
  • Carries out ad-hoc analysis supporting customer queries/issues. Creates/supports business cases where applicable.
Connected Leaders Behaviour
  • Change Agent
  • Collaborative partner
  • Solution-focused achiever
Key decisions
  • Recovery of usage revenue
  • Assessment and support for billing incidents
  • Stakeholder engagement approach at an E-D level
Youll have the following skills & experienceSkills:
  • Experience in Usage Business Assurance activity ideally both inside and outside BT.
  • Good knowledge & experience in the specific area of Usage covered by the team
  • Ability to articulate complex assurance activities to stakeholders
  • Customer excellence
  • Data management
  • Financial analysis and insights
  • Governance and compliance
  • Improvement focus
  • Measuring effectiveness
  • Planning and scheduling
  • Product and service knowledge
  • Risk management
  • Good Microsoft package skills (Excel, PowerPoint, Visio, etc.)
Experience:
  • MANDATORY: Telco experience in rating assurance, complex operations, billing, incident management or assurance roles.
  • MANDATORY: Business/Revenue Assurance industry experience or other relevant area. With knowledge of tools and practices used for assuring Usage based products & services
  • PREFERRED: Experience in using and operating industry standard assurance tools SIGOS,RAID, ROC RA, Revenue Guard or similar
  • PREFERRED: BQF LP+ or Six Sigma Green+
  • PREFERRED: CIMA, CISA or CRISC
COVID-19 Notice: We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual on boarding, to make sure that we maintain candidate and employee safety.,

Keyskills :
right first timeroot cause analysisuser acceptance testing3rd party relationshipssix sigmaroot causecost effectiveuser acceptanceacceptance testingincident managementbehavioral trainingcompatibility testing

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