Customer Success Associate

2.00 to 5.00 Years Kolkata 19 Jun, 2021

Job Location	Kolkata
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Responsibilities

Engage customers in a professional manner, resolving requests and incidents with a high sense of urgency and ownership.
Responsible to provide concise and clear updates to customer service requests and incidents as per the projects mandate.
Identify recurring incidents with customers and determine the need to escalate to the appropriate technical resources, ensuring resolution of more complex issues.
Stay current on technology trends and Information Technology concepts both Web and Mobile.
Responsible for First Call Resolution utilizing your troubleshooting skills and following the defined processes.
Customer satisfaction mindset is critical to this position.

Requirements

Should have good analytical skills.
Excellent verbal & written Communication.
Should have experience in Manual Testing - Web & Mobile Apps.
Should have experience in handling incident management tools eg: JIRA, Mantis, Bugzilla.
Knowledge in Automation testing is an added advantage.
Proficiency in MS Excel, Word, PPT.
Ready to work in 24/7 rotational shifts.

Keyskills :
high sense of urgencymanual testingcustomer servicetechnology trendsautomation testingincident managementprofessional mannercustomer satisfactioninformation technologytroubleshooting skillsjirawordexcelmobilemanualmantistestingbugzilla

APPLY NOW

Customer Success Associate Related Jobs

Sr Sales Manager

Radicalmove Consulting Private Limited

3.00 to 8.00 Years Kolkata 03 Feb, 2024

Keyskills :
channel salesdirect salessaleschannel partners

View & Apply
E-Commerce Manager

Ascensive Educare Pvt Ltd

1.00 to 2.00 Years Kolkata 03 Feb, 2024

Keyskills :
search engine optimizationmarketingorder fulfillmentsalese-commerce

View & Apply
Direct Marketing Executive

ADITYA BIRLA SUN LIFE INSURANCE COMPANY LIMITED

1.00 to 2.00 Years Kolkata 03 Feb, 2024

Keyskills :
salesinsurancefield salesprudentialallianzicicilife

View & Apply
EBS SCM Functional Consultant

LTIMindtree Limited

3.00 to 8.00 Years Kolkata 03 Feb, 2024

Keyskills :
supplier managementebsinventorypurchasingscm functionalorder management

View & Apply
Urgent Hiring For Customer Care Associate kolkata (WFO)

Tech Mahindra Ltd

0.00 to 2.00 Years Kolkata 03 Feb, 2024

Keyskills :
customer carecustomer service

View & Apply
Hr Recruiter

Talent Hub Jobs

0.00 to 4.00 Years Kolkata 30 Jan, 2024

Keyskills :
talent acquisitioncallingsourcing manpowersalessourcingbulk hiring

View & Apply
Field sales executive Kolkata

ANANTA VYOM CONSULTANTS Hiring For BFSI Company

0.00 to 4.00 Years Kolkata 30 Jan, 2024

Keyskills :
bfsi saleslife insurancefield salesdirect salesinsurance sales

View & Apply
Fresher Application Support Engineer for Wipro

INNOVATIVE DIGITECH SERVICES (OPC) PRIVATE LIMITED

0.00 to 1.00 Years Kolkata 30 Jan, 2024

Keyskills :
manual testingcivil engineeringelectrical engineeringmechanical engineeringsoftware testing

View & Apply
Start Programmer for walkin

Sunil Kumar Hiring For Sunil Kumar

3.00 to 8.00 Years Kolkata 30 Jan, 2024

Keyskills :
htmljcreatoreclipsenetbeans.netruby

View & Apply
Back Office kolkata

Sharda IT Services

0.00 to 3.00 Years Kolkata 30 Jan, 2024

Keyskills :
backend operationsbackendback officeback end processing

View & Apply

Customer Success Associate

Job Description

Customer Success Associate Related Jobs

Sr Sales Manager

E-Commerce Manager

Direct Marketing Executive

EBS SCM Functional Consultant

Urgent Hiring For Customer Care Associate kolkata (WFO)

Hr Recruiter

Field sales executive Kolkata

Fresher Application Support Engineer for Wipro

Start Programmer for walkin

Back Office kolkata

Jobs By Category

Jobs By Skills

Jobs By Location

Main Menu

Jobseekers

Employers