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Job Location | Kolkata |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
- Session Boarder controller (Avaya) knowledge in configuring SIP trunking & remote worker. Along with good knowledge on SIP protocol Communications Manager Sound knowledge on CM with advance troubleshooting skills. System Manager/Session Manager Understanding of adaption, routing, SIP registration etc. Application Enablement (AES) Should understand on how to integrate and troubleshoot TSAPI, DMCC and CVLAN services. Experience Portal Good Understanding of CMS Reporting- Integrated and Designer. Avaya Messaging Apps- IX Messaging Troubleshoot L2/3 level incidents on core Avaya products Participate in P1/P2 escalation calls and provide customer timely updates Open tickets and manage escalations with Avaya and/or other manufacturers if necessary Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open Delivery of upgrades and enhancements to existing telephony platform Roles & Responsibilities: Qualifications: Any Graduate,
Keyskills :
mistrunkingportalsipcustomer serviceavaya productssip trunkingmessagingcompliancesoundroutinginsurancereportingtelephonydocumentationfinanceprotocolcmsavaya