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Desktop Support L2 & L3

2.00 to 7.00 Years   Kolkata   09 Jun, 2022
C P Careers Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Troubleshooting & fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L2 level issuesCreating OS images to reduce the OS deployment timeProblem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop HardwareEscalation handlingDesktop /Laptop Inventory managementCoordinating with Asset tracker for maintenance of Aset ManagementMentoring FMSs teams unresolved issuesDesktop L3Troubleshooting & fixing desktop / laptop OS, e-mail client (MS Outlook/Lotus notes, printer / scanner, print queue related L3 level issuesOS Imaging: Build, test, implement and regularly upgrade OS image for new desktop/laptop or as per customer specific requirementsTesting of new/old Hardware/software products for compatibility and performance.Understand the new requirements / applications of customer and facilitate the testing of the same during UAT/pilot.New Technology/Product Evaluation and Implementation::Understand, evaluate, carry out pilots, recommend, take approval and implement new products and technologies at customer premises to keep up with the market place.Knowledge Management: Create SOPs for known solutions and script whichever possibleAudits::Provide support and assistance to customer IT team for audits being conducted in customer premisesProcess Documentation: Ensure all process documents, maps and SOPs are updated regularly.Escalation handlingMentoring FMSs teams unresolved issuesLeading the FMS TeamAbility to quickly analyze & diagnose technical problemsIndependently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team membersProblem determination and resolution within SLAsShould be able to Perform Root Cause Analysis for the incidents Handle technical escalationsAbility to acquire; new skills & keep them updatedWork with Local & Global TeamsProactive and clear communication skillsQuality and Process Knowledge.Leading the FMS Team in absence of Team LeaderAbility to quickly analyze & diagnose technical problemsIndependently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team membersProblem determination and resolution within SLAsShould be able to Perform Root Cause Analysis for the incidents Handle technical escalationsAbility to acquire; new skills & keep them updatedWork with Local & Global TeamsProactive and clear communication skillsQuality and Process KnowledgeShould be good in client communication skillsWillingness to travel to different locations on short team. (Travel and location flexibility)Willing to Work on Shifts based on the projects need

Keyskills :
laptopsnetworking

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