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Front Office Assistant for Ibiza The Fern Resort & Spa Kolkata

1.00 to 2.00 Years   Kolkata   26 Feb, 2022
Concept Hospitality Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / ReceptionistFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    Require:Front Office AssistantJD:
    • To report on duty punctually wearing the correct uniform, name badge and being well groomed
    • Read the Log book and hand over book
    • Print the expected arrivals, in house and vacant rooms reports
    • Check the room position of the day
    • Block group or crew rooms if any and announce the same to HKD in coordination with Guest Relation Executive
    • Check the message in hold/Faxes
    • Ensure that C Forms are sent to FRRO
    • Housekeeping discrepancy to be done
    • A.D register to be filled
    • Actions and follow up to be noted in the log Book
    • Make hand over for the next shift
    • Check on billing discrepancies and inform Duty Manager
    Afternoon Shift
    • To report on duty punctuality wearing the correct uniform , name badge and being well groomed
    • Read the log book and the hand over book
    • Print the expected arrivals and the V.I.P movement of the
    • Check the room position of the day
    • Block group or crew rooms if any and announce the same to HKD
    • Housekeeping discrepancy to be done
    • A.D register to be filled
    • Actions and follow up to be noted in the log Book
    • Make hand over for the next shift
    Night Shift
    • To report on duty punctually wearing the correct uniform, name badge and being well groomed
    • Read the log book and hand over book
    • Print the expected arrivals, in house Guests and vacant rooms reports
    • Check the room position of the day
    • Block group or crew rooms if any and announce the same to HKD
    • Check the messages in hold
    • A.D register to be filled
    • C Form report to be printed
    • Filling of reg cards to be printed
    • Remove the reg cards of the DNAs of the day from the reg card rack after date roll and replace it with the reg cards of the arrivals of the next day
    • Reg cards of the expected VIPs to be handed over to GREs
    • Retentions to be charged
    • Periodical month end filing to be done
    • Actions and follow up to be noted in the log book
    • NCR reports to be actioned
    Value addition duties
    • Welcome the Guest
    • Helping the Guest in registration
    • Rooming of the Guest or allotment of the room
    • Escorting the Guest up to the room
    • Handling of complaints
    • To handle guests messages and mail
    • Pre registrations
    • Ability to anticipate and understand the needs of the Guests
    • To upsell the next category of rooms while taking reservations or during check in of Guests
    • To suggests different F& B outlets for dining to Guests
    • To promote Business center facilities to Guests
    • Maintain cordial relations with all colleagues in department and hotel
    • Adhere to disciplinary code conduct

Keyskills :
guest relationsfront office operationsguest service managementfront desk

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